Kings Norton Hospital

We rated responsive as good.

Staff redesigned the menus based on people’s feedback.

Most people knew how to complain, and staff knew how to respond to these.

However, some people’s care plans did not always show their involvement or include all their needs and preferences.

Some people did not have the information they needed about the hospital in a timely way.

People were asked for their views in community meetings however it was not always clear how these were responded to and if action was taken to address people’s concerns.

The environment was not suitable for people using a wheelchair as they could not access the garden independently.