Kings Norton Hospital

We rated caring as requires improvement. People gave mixed feedback about how staff responded to their needs. Three of 8 people said staff ignored them and did not respond when asked for support. People said in the evenings and at weekends there were not many activities which meant they were bored. Care plans did not always show staff how to meet people’s individual needs.

Staff gave mixed feedback about how managers promoted their wellbeing. Some staff were supported to develop while others did not have the support needed which impacted on their wellbeing. However, we saw evidence that staff wellbeing was being promoted, and all staff were given opportunities to develop.

However, we observed staff were kind and treated people with respect and compassion. Some people said staff listened to them and this made them feel valued. People were supported to maintain contact with their family and friends.