- Independent mental health service
Kings Norton Hospital
Report from 2 July 2024 assessment
Contents
Ratings - Acute wards for adults of working age and psychiatric intensive care units
Our view of the service
Date of assessment: 3 September to 3 October 2024. This assessment was in response to concerns. We had not assessed this service since registration in December 2022.
Further information was requested from the provider and assessed as part of this assessment in February 2025.
We rated the service as Good overall and Good for the key questions of safe, effective, responsive and well led with caring as requires improvement. People were not always involved in their care plans and risk assessments and were not engaged in regular activities. People told us that staff did not always respond to what they said.
However, staff understood safeguarding processes. Restraint was only used as a last resort and managers were trying to reduce restrictive practices. Staff received training and support in their role. The environment was safe and clean. Psychologists and occupational therapists showed that therapies offered were evidence based and in line with good practice standards. The provider's systems and processes identified, managed and mitigated risk. Audits, checks and learning from incidents were effective in ensuring continuous improvement.
People's experience of this service
People did not always feel safe at the hospital and were not always involved in their care planning and risk assessments. However, some people were involved in these and helped staff to understand their needs and risks.
Some people said staff did not always respond to their immediate needs. Most people told us that staff were kind and caring.
People had an opportunity to share their views in community meetings but did not think there was action taken as a result of this. People said it sometimes took a long time for things to improve. However, they had been asked for their views about the menu and this was being redesigned based on their feedback.
People valued the support of the psychologists and occupational therapists, and the therapies provided.
People said there were a range of activities provided by therapy staff but in the evenings and weekends this was limited, and they felt bored.