St Vincents House

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had an open, honest culture that was responsive, and positive with a clearly set out management structure that was available to people using the service, and staff. The vision and values were easy to understand, and staff understood, and followed them. They were aware of their responsibilities, and accountability. People, their relatives, and staff said the management style was positive, approachable, contactable, professional, and they felt valued, and were comfortable raising concerns they may have. Staff said this approach made them confident, and enabled them to take responsibility for their own conduct. The service quality was frequently, reviewed, and any required changes made to improve the care and support people received. This was conducted in a way that best suited people. The provider had established effective professional working relationships that promoted integrated, joined up working, both internally, and externally to the organisation to meet people’s needs including those outside its remit. Staff were actively encouraged to contribute ideas, and suggestions to make improvements to the service, staff wellbeing, and for people using the service, individually, and overall. These contributions were recognised, and staff felt valued members of the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The provider processes and systems stored people's risk assessments, care plans, and daily logs. Data was robustly stored, collected, collated, and used to update and improve the service provided. Any areas requiring improvement were then addressed. There were thorough audits, and the complaints system was regularly monitored and enabled staff and the provider to learn from and improve the service. People, their relatives and staff provided regular feedback to identify if people were receiving the care and support, they needed. A relative told us, “This is a quality service where people are well looked after.”

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.