St Vincents House

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff encouraged, and supported people to be as independent as possible, and do things for themselves, as much as they wished, and could manage. Staff supported people to have choice, control, and make decisions about how their support was provided, and to maintain the best quality of life. This promoted their independence, confidence, and minimised social isolation. People and their relatives told us staff provided care and support in a friendly way, paying attention to small details that made all the difference. Staff acknowledged people’s rights to privacy, dignity and confidentiality, and people said they felt respected. People said staff cared about them, were compassionate, enthusiastic about the work they did, and people they cared for, and supported.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives said that staff treated them with dignity, respect, kindness, and compassion. They felt listened to, and spoken with in a respectful way. Staff knew people’s preferences, wishes, life experiences, and incorporated this information into providing the best possible care they could, in a way people wished, and enjoyed. A person said, “They [Staff] treat me well, and with respect.” A relative told us, “Amazing, staff so committed to care, and very accommodating.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

There were processes and systems to support people to have choice, control over, and make decisions about their care, treatment, and wellbeing. They were supported to understand their rights by using different communication techniques, and languages, if required and their understanding was regularly reviewed. The systems enabled people to maintain important relationships, and networks including friends, family and access to activities and the local community to promote and support their independence, health, and wellbeing.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.