St Vincents House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The registered manager, management team, and staff were responsive to people’s needs, and assessed, reviewed, and appropriately adjusted their care plans when required. This included any communication needs. People received person-centred care, were given choices, well supported to make them, and encouraged to follow their routines, and interests. They were also encouraged and supported to maintain social contact with friends and family to maintain their independence, and minimise social isolation. People were given enough suitable, and accurate information about the service to make their own decisions regarding whether they wished to use it. Complaints were recorded, investigated, and people provided with outcomes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People and their relatives said they were fully involved in the planning of care that covered all aspects of the support people needed including their physical, emotional, and social needs. Their care options were fully discussed with them, as part of the assessment process, and it was explained what they could and could not expect from the care home. They were informed of any required adjustments to their care plans and their consent was sought. A person told us, “The staff team are very good, and always involve me in what’s going on.” A relative said, “They [Staff and the management team] are very approachable, and keep me up to speed. If something needs to be done, it’s done straight away.”

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider systems and processes protected people regarding their care, treatment, and support. This was by promoting equality, removing barriers, protecting their rights, and making them feel that any experiences of discrimination, and inequality they felt they had experienced were recognised, listened to, and acted upon to improve their and other people’s care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.