St Vincents House

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

People were provided with a safe service, by suitable numbers of appropriately recruited, and trained staff employed to meet their needs. This meant people were supported to live safely. The registered manager, and management team assessed, monitored, and recorded risks to people that were also reported by care staff. Accidents, incidents, and safeguarding concerns were reported, investigated, recorded appropriately, and learnt from. Staff received appropriate training to administer, prompt, and support people to take their medicines, if necessary. Infection control procedures were followed.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider had efficient safeguarding policies, procedures, and processes that followed current, relevant legislation. This meant safeguarding issues were sent to appropriate healthcare professionals, such as local authority safeguarding teams in a timely way. The systems demonstrated safety concerns were reported to the registered manager, recorded, and frequently monitored. As appropriate, people and those important to them were involved in this process and informed about what action would be taken to keep people safe. A healthcare professional told us, “The people there are in good hands.”

Risks to people were assessed, and up to date care plans in place to help staff prevent or minimise the identified risks, where possible. Risks included supporting people with their personal care, and mobility. This meant staff had up to date information about the action they should take to manage these risks and keep people safe. The systems also enabled, and supported staff to report concerns, incidents, and accidents in a timely way to keep people safe, minimise risks, and incidents, accidents avoid them being repeated. This enabled the provider to have oversight of and be able to manage risks. The registered manager, and management team completed regular audits, and care plans were updated if new risks were identified. A person told us, “Once they [Staff] get to know you, they let you do the things you still can.”

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider had a thorough staff recruitment process, and records demonstrated it was followed, and regularly reviewed. Staff received comprehensive training that was based on the Skills for Care 'Common induction standards. They form part of the Care Certificate which is an agreed set of standards that define the knowledge, skills and behaviours expected of specific job roles in the health and social sectors. Disciplinary and capability processes were fair, and regularly reviewed to ensure there was no disadvantage based on any specific protected equality characteristics. The processes enabled staff to receive appropriate, comprehensive training that was relevant to their role. They were supported to deliver safe care by receiving regular supervision, appraisals, development support, and being encouraged to participate in service improvement. A person said, “I feel very safe here with the staff.” A relative told us, “I can leave here, and feel comfortable [Person using the service] is in safe hands.”

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.