DHL PTS Ponders End

We rated well led as requires improvement. We assessed four quality statements. We were not assured that all audits accurately reflected findings. We were not assured recruitment practices were sufficient and found missing employment checks. We found some leaders were not clear on their responsibilities and found non-compliance in storage of confidential patient documents. We found senior leaders did not attend engagement meetings with staff and were not always visible. We found all senior leaders had no previous experience of Patient Transport. We were not assured there was effective management of stock, patient safety equipment and IPC. However, we found leaders had a shared vision which was echoed by staff. That they recognised staff had concerns and had sought ways to improve performance, give staff a voice and improve the patient experience. Leaders reviewed performance regularly on various matrices.