DHL PTS Ponders End

We rated effective as good. We assessed five quality statements. Staff effectively assessed peoples’ transportation and suitability needs and co-ordinated transport to and from health venues. Staff had received sufficient training to care for people being transported and there were effectives systems in place to monitor driving standards, vehicle locations and arrival times. The service managed complaints effectively and worked with partners to support people. However, the service did not have a deteriorating patient policy, staff could not easily access policies, staff were inconsistent on how to recognise a deteriorating patient and action they would take.