DHL PTS Ponders End

We rated safe as requires improvement. We assessed seven quality statements. We were not assured that when staff had raised concerns that action would be taken. We were not assured that effective equipment or vehicle checks had been conducted as we found examples of damaged or missing equipment. We were not assured that infection, prevention and control was managed appropriately, we found an unclean storeroom and some vehicles were not clean. We were not assured the service had safe and effective recruitment systems in place. The storeroom organisation was inadequate and staff adherence to procedures was not consistent. However, we were assured that incidents were investigated and learning communicated to staff. That the service effectively managed complaints. The service had effective systems to book transport. Assessing people's needs and driver safety was managed well. Improvements were seen from the previous inspection and people knew what safeguarding was and how to report it. We were assured that mandatory training was compliant and current.