Silverpoint Court Residential Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

We did not look at all quality statements for Caring during this assessment. The service was caring. People were treated with respect and dignity. People were encouraged to be independent and offered choices. People were supported by staff who were caring. The rating uses some scores from the previous inspection.

At our last assessment we rated this key question Good. At this assessment, the rating has remained Good.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People, relatives and health professionals were positive about the kindness and care shown to them by staff. One person told us, “Staff comfort me when I am upset.” A relative told us, “I love the care here, my [relative] is well looked after.” Another relative told us, “All the staff, including kitchen, laundry and cleaners are all kind and attentive to residents.” Results from a recent internal residents' survey found people felt they were well supported by staff.

Training records showed staff received training in dignity and person-centred care. Staff demonstrated empathy when speaking about people and in a positive way.

The provider told us regular meetings were held to gather feedback from people and their relatives, so people felt listened to. We saw evidence of this from meeting minutes. They also had daily meetings with members of the staff team to discuss various aspects of the home.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People told us they were encouraged to maintain independence and were given choice. A person told us, “I feel supported and given choices.” Another person told us, “I have choices with meals and where I want to eat my meals.”

We saw people making choices, for example about when and where they ate. Staff regularly checked with people to ensure they were comfortable and did not need any support. One person told us, “I get washed and dressed at a time of day that suits me.” Interactions we observed between people and staff were positive. It was clear people and staff had good relationships.

People were not always involved in their care planning. The provider had recently implemented a new system to ensure that people would be involved in their care planning going forward.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.