Rosebank Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding. This meant services were tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care.

This service scored 89 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff received training in equity, diversity and human rights. This was observed in practice. Staff and managers expressed a commitment to ensuring people did not face discrimination and had equal opportunities within the home. Where people had religious and cultural needs, this was documented in their care plans and facilitated. The provider had multiple systems in place to ensure people with communication difficulties received information in a way that was accessible for them. For example, menus with larger text and pictures were provided for mealtimes. The service also used technology to enhance peoples’ wellbeing through the use of a ‘Magic Table’, which was a large touch screen where people could listen to their preferred music, and view photographs for example. The purpose of this technology was to engage people living with dementia using various sensory activities to invoke memories.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.