Rosebank Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question outstanding. At this assessment the rating has remained outstanding. This meant people were truly respected and valued as individuals; and empowered as partners in their care.

This service scored 90 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff at the service were observed promoting peoples’ independence and assisting them to access the community and activities that were important to them. This included the provider’s Magic Moments Initiative; where people are asked about something special they would like to do, and staff at the service would accommodate this. For example, one person wanted to be a publican. The management contacted the local pub and staff supported him to be a publican for the afternoon.

People were observed being offered choices at mealtimes, and they could choose when, where and how they wanted to dine and people told us “the food is excellent.” Where people found there was nothing appealing to them on the menu, they were offered alternatives. Relatives told us, “The meals are always nutritious, hot and the right size” and, “the (meal) regime is not rigid.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.