Updated
23 April 2025
Urgent and Emergency Care Services at the New Royal Liverpool University Hospital are provided by Liverpool University Hospitals NHS Foundation Trust. The trust was created on 1 October 2019 following a process of acquisition, in which Aintree University Hospital NHS Foundation Trust acquired Royal Liverpool and Broadgreen Hospital NHS Trust. Royal Liverpool Hospital was last partially inspected (safe, responsive and well-led) in September 2023, but not rated. In October 2022 the New Royal University Hospital moved into a purpose-built hospital adjacent to the site of the old one. The new building has 640 single patient rooms with ensuite facilities and is the largest single room hospital in Europe.
Urgent and emergency services
Updated
23 April 2025
We carried out an unannounced assessment of New Royal Liverpool University on 10 and 11 December 2024. We carried out this assessment in line with our assessment priorities as part of our well led assessment. We assessed the following service groups:
- Urgent and emergency care
Overall, the service was rated as good. We conducted an on-site, assessment visit at New Royal Liverpool University Hospital Urgent and Emergency Care Services and reviewed access, flow, and care of patients in the temporary escalation areas. We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The service provided and maintained safe systems of care, in which safety was managed, monitored, and assured. The service was previously rated as inadequate in 2021 and it is now rated as good. It was last partially inspected to follow up on previous enforcement action in September 2023, but it was not rated at that time. We looked at 10 sets of patient clinical records; we spoke with 8 patients; we spoke with 8 family members or friends; and we spoke with 16 members of staff. We assessed quality statements within key questions. Each quality statement assessed is awarded a score.
Areas for improvement
Action we have taken:
We found the following breaches of regulation.
The provider must:
- Continue to improve flow through the department working with the other divisions to achieve this along with other health and care providers.
- Continue to implement an adequate system of internal control and improvement in practices to ensure infection, prevention and control improves.
Medical care (including older people’s care)
Updated
26 October 2021