The Care Quality Commission
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Galilee Care

Overall: Inadequate read more about inspection ratings

Unit 18, 105 Hopewell Business Centre, Hopewell Drive, Chatham, ME5 7DX 07450 289692

Provided and run by:
Galilee Care LTD

All Inspections

During an assessment under our new approach

Galilee Care provides care and support for people living in their own homes, some of whom were living with dementia. Some people have physical disabilities. We completed this assessment between 17 March and 19 March 2025. We found 7 breaches of the legal regulations in relation to person centred care, safeguarding people from abuse, safe care and treatment, safe deployment of staff and competency of staff, lack of robust recruitment practices, consent to care not always being obtained in line with the Mental Capacity Act 2005 and poor governance. There was a lack of robust management and provider oversight to care calls to ensure staff had sufficient travel time, that staff stayed for the full length of the call and arrived on time. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.

26 October 2021

During a routine inspection

Galilee Care is a domiciliary care agency providing support and personal care to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Feedback from relatives was positive. One relative commented, ‘I am happy with them.’

There was enough staff to support people and people told us staff arrived on time. Staff knew how to support people safely where there were risks from health conditions or where equipment such as hoists were used.

Care plans contained detailed risk assessments. Risks to people’s health and wellbeing were assessed and risks mitigated. Environmental assessments were also in place, which identified and reduced any environmental risks to people and staff.

People were protected from the risk of abuse. Robust recruitment processes were in place. This prevented unsuitable staff from working with people. Staff were skilled in carrying out their roles. The registered manager ensured staff were appropriately trained.

People told us they felt at ease with staff. People were cared for by staff who treated them with care, kindness, dignity and respect. Staff were committed to providing person centred care and respected people’s individual preferences.

People’s needs were assessed prior to receiving a service including their protected characteristics under the Equalities Act 2010.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. For example, Staff had the information they needed to support people to make choices. Staff knew people had the right to make unwise decisions if this was their preference.

Staff and relatives told us that the service was well managed. The service worked in partnership with other organisations to improve outcomes for people where this was needed. The registered manager had oversight of staff performance. Spot checks were undertaken to ensure staff were following correct procedures and practices.

The service had an effective system in place to assess, monitor and improve the quality and safety of the services provided. Staff told us they were kept informed about any changes to their role. Staff and people told us the registered manager was approachable and listened to their ideas and suggestions.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 August 2020 and this is the first inspection.

Why we inspected

This was a planned inspection based on the length of time since the service registered with us.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.