Cygnet Nield House

We reviewed all 7 quality statements in the responsive key question. This means we looked for evidence that the service met people’s needs. At our last inspection we rated this key question as Good. At this assessment the rating has remained Good.

Patients had access to information about their care and treatment that could be provided in a format suitable for them. Patients were aware of how to complain and told us they would be confident that any complaint they raised would be managed appropriately.

We observed care being provided in a person-centred way. This was visible in the patient and staff interactions we witnessed.