- Dentist
Pendlebury Dental Centre
Report from 4 February 2025 assessment
Contents
Judgements
Our view of the service
We carried out this announced, on-site inspection on 10 April 2025.
We found the practice had met regulations.
Patients’ care and treatment was provided in line with current guidance, and infection control procedures were in place.
The practice had systems to manage risks. Improvements should be made to ensure all identified risks are acted on within the recommended timescales.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Pendlebury Dental Centre (AKA Bee Dental) is part of Smart, a dental group provider. The practice is in Pendlebury in Manchester and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces were available near the practice.
The practice had 5 treatment rooms.At the time of our inspection, the dental team consisted of 8 dentists, an oral surgeon, 2 dental therapists, 7 dental nurses (including 2 trainees), a dental assistant, 3 receptionist and the practice manager.
During the inspection we spoke with 4 dentists, 6 dental nurses, 1 receptionist and the practice manager. The operations manager and compliance manager for the group were also at the inspection.
Staff feedback forms were shared with the team ahead of the inspection, giving staff an opportunity to confidentially share their views about the practice. We received 17 responses, which were considered as part of the inspection.
People's experience of this service
Two weeks before our on-site inspection, we asked the practice to encourage patients to share their views of the service with us. We did not receive any direct patient feedback.
Patients we spoke to on the day commented positively about the standards of care they received.
On the whole, they told us they were able to book appointments within an acceptable timescale for their needs and that they had enough time during their appointment without feeling rushed. There were sometimes delays with clinicians running behind, but they felt this was understandable.
Patients said they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.
We reviewed online patient feedback. Overall, patients expressed high levels of satisfaction with the treatment they received.