Cleckheaton Group Practice Also known as St John's House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that the service met patients’ needs, and that staff treated people equally and without discrimination. Patients were involved in decisions about their care. The service provided information patients could understand. At our last inspection, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We saw that staff and leaders actively listened to information about patients who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. Reasonable adjustments were made for patients who experienced difficulties accessing services for example, a translation service was available. We saw that the practice website had the functionality to translate to other languages. Patients were offered longer appointment if they required them, for example, those with complex health needs. The practice had processes in place to ensure people could register at the practice, including those in vulnerable circumstances such as homeless people. The practice was part of the safe surgeries scheme (an initiative to tackle the barriers faced by migrants in accessing healthcare). There was a carer’s champion, and staff had received carer awareness training. The practice had identified 195 on their carers’ register, which was 2% of the practice population. The practice offered extended appointments and additional health checks for carers, including the influenza vaccination. Staff had completed Accessible Information Standard (AIS), equality and diversity, learning disability and autism awareness training.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.