- GP practice
Cleckheaton Group Practice Also known as St John's House
Report from 27 January 2025 assessment
Contents
Ratings
Our view of the service
This assessment was carried out on 18 and 19 March 2025. Cleckheaton Group Practice is a general practice providing primary medical services to 9024 patients under a contract held with NHS England from their premises at Cross Church Street, Cleckheaton, BD19 3RQ. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the fifth decile (5 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We carried out this announced, focused assessment to follow-up on areas that required improvement and were in breach of regulation at our previous inspection in November 2022. At that inspection we found there were gaps in systems and processes to ensure safe recruitment, premises, infection prevention and control and some medicines management. This assessment reviewed all quality statements in the key questions of safe, effective and well-led and 1 quality statement in the responsive key question. Since the last inspection, the practice had made improvements and is no longer in breach of regulation. The practice has now been rated good for providing safe services and remains rated good overall.
People's experience of this service
The practice encouraged and used feedback from patients who used the service to make improvements. Overall, patients were positive about the quality of their care and treatment. As part of this assessment, we reviewed patient feedback from the NHS Friends and Family Test (FFT) and National GP Patient Survey (2024). The FFT data collected by the practice for the period 1 February 2024 to 31 January 2025, of which there were 3645 responses, showed 89% of patients found the practice to be very good or good and 6% found the practice to be poor or very poor. The remainder of patients, 5%, responded that the practice was neither good nor poor or they did not know. Feedback from the National GP Patient Survey, based on 106 responses, showed that patient outcomes were broadly in line with national averages. We found in relation to access, 62.8% (national average 67.3%) responded positively to the overall experience of contacting their GP practice. Similarly, in relation to respondents feeling the practice showed kindness, compassion and dignity and treated people as individuals, 77.8% (national average 85.3%) stated that during their last appointment, the healthcare professional was very good or fairly good at treating them with care and concern, and 85% (national average 90.9%) stated that during their last appointment they were involved as much as they wanted to be in decisions about their care and treatment. We also asked the practice to invite patients to share their experience of the service they received via the Give Feedback on Care form on the Care Quality Commission’s website. We received 1 response which was positive about the care they received from staff.