Westminster Homecare Limited – South West London

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care and wellbeing. Staff involved people in their care and respected their choices. When people found it more difficult to make a decision, staff offered them a few choices to help make this decision easier, for example, options for meal choices or what to wear.

People were involved in their care. They felt the care workers were respectful and listened to them. Comments from people included, “The main [care worker] is absolutely brilliant, the way she cares about you, she asks if there is anything at all we want. They are really very, very good,” “I’m fine with the people, they are lovely. They listen to me, you can have a laugh with them, they have a bit of life with them, I like that,” “They are good people, they ask what I need and they do it for me,” and “They talk, they listen to me and ask what I want, what I would like, they are nice to me.”

Staff supported people to be as independent as possible. One relative said, “[My family member] said to me ‘I had a full wash this morning. I did this bit and that bit and they did the rest’.” A care worker told us, “Depends on the person, some people are able to do more than others. I try to get them to be as independent as possible. If they can do, they do and then we help them.” When talking about supporting someone’s independence a care worker said, “It’s so important. The less you do, the less you want to do. The less you use your legs, the weaker you get. If you don’t use it, you lose it.”

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.