Your Dental Practice

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff described the reasonable adjustments they had made to ensure the practice was accessible. For example, a bespoke ramp, ground floor wheelchair accessible surgery, clear signage with large fonts and a magnifying glass.

Staff were clear about the importance of providing emotional support to patients when delivering care. For example, staff explained how they communicated with those patients who were extremely nervous from the beginning of their patient journey to the end.

Staff had carried out a disability access audit and had formulated an action plan to continually improve access for patients. The toilet facilities at the practice were not accessible for wheelchair users. However, there was a service level agreement in place with a café two doors from the practice which allowed patients to enter and use the accessible toilet facilities. This was communicated to all patients.

The practice supported more vulnerable members of society such as patients living with dementia or adults and children with a learning disability.

The practice displayed its opening hours and provided information on their website and in the patient information leaflet.

The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute for Health and Care Excellence (NICE) guidelines.

The practice provided telephone numbers for patients needing emergency dental treatment during the working day and when the practice was not open. Patients were also made aware of the NHS 111 urgent dental services.

At the time of our assessment, patients who needed an urgent appointment were offered one in a timely manner. When the practice was unable to offer an urgent appointment, they worked with partner organisations to support urgent access for patients.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.