Your Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

All 13 patients feedback we received via the Care Quality Commission quick response code were positive about the care and treatment they received at the practice. Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were “excellent”, “consistently offers a very high standard of care” and “attentive”, “gentle”, and “showed compassion”.

Patient feedback provided a positive view of the dental team and care provided by the practice. Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion.

Patients said staff were professional, courteous, and considerate.

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We looked at the most recent patient survey results completed in January 2024. Summarised results showed that 19 of the 20 patients surveyed stated that “the dentist listened and was professional.” Similarly, 18 patients felt “the practice showed high level of patient care” and all 20 patients strongly agreed that “the receptionist was welcoming and helpful.”

During our inspection we observed that members of staff were courteous and very helpful to patients and treated them with dignity and respect. Surgery room doors were closed during consultations; conversations taking place in these rooms could not be overheard.

Staff were aware of their responsibility to respect people’s diversity and human rights.

Staff were aware of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles.

Leaders described how they supported the wellbeing of staff.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.