Our current view of the service
Updated
27 January 2025
We carried out this announced on-site assessment on 25 February 2025.
We found the practice had met regulations.
The practice had some systems to identify and manage risks. Improvements could be made to the systems in place for assessing and mitigating the risks associated with fire.
Recruitment procedures broadly reflected current legislation and there was effective leadership and a culture of continuous improvement.
Infection control procedures in place were effective.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
The practice is in Eastcote, in the London Borough of Hillingdon, and provides NHS and private dental care and treatment for adults and children.
The practice occupied the first and second floor of a high street building and was not accessible to wheelchair users. The practice had systems in place to ensure all visitors were aware of the access restrictions.
The practice had 3 treatment rooms. At the time of our assessment, there was a total of 11 staff, of which there were 3 general dentists, 1 orthodontist, 4 dental nurses, 1 dental therapist and 2 dental hygienists. We gathered feedback from staff and spoke to a range of staff during our assessment, including the principal dentist and 3 dental nurses.
People's experience of the service
Updated
27 January 2025
Two weeks before our on-site assessment, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 12 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “My dentist made me feel very relaxed and gave me good information to help with my teeth. Reception staff are very friendly and super helpful always had a smile on their faces and make me feel so welcome”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. One patient told us, “Great dentist, and very helpful reception staff. Always happy to accommodate moving appointments”.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient said, “The dentist treated my son with real care and patience. Explained everything to both me and my son. Interacted with my son in a very good way and gave my son confidence in seeing a dentist”.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.