The Flowers Care Home Limited

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

The dates of inspection were from 25 March 2025 to 15 April 2025, and we visited the home on 25 March 2025 and 2 April 2025. The Flowers Care Home is a residential care home providing support for younger and older people, including people living with dementia. The provider had made improvements since our last assessment. The overall rating at this assessment is good.

There were enough staff to support people safely. People were supported consistently by compassionate and skilled staff, who knew them well. The living environment was clean, homely, and well-maintained. The provider had systems in place to gather and respond to feedback. Risks to people’s health safety and welfare were assessed. Medicines were managed safely and people’s health and social needs were met. Governance processes were in place and there were regular audits and checks. Some spot checks lacked detail and required strengthening in order to provide a greater level of detail. The registered manager was supported by a deputy manager and care coordinator. The management team were responsive to the assessment findings and acted on our feedback throughout the inspection.

People's experience of this service

People spoke positively about living at The Flowers. People said they felt safe. They told us staff were kind and caring and respected their choices and wishes. We saw warm and compassionate interactions between staff, people, and their relatives. People were involved in regular residents’ meetings where they could express their views. We saw positive action was taken as a result of these meetings. Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff engaged positively with them. People and relatives told us the home was well run and managed and the registered manager was approachable.