Updated 9 August 2024
Date of assessment: 12 and 13 November 2024. We undertook this assessment because we had received some information of concern from members of the public about the service. Tamworth Homecare Limited is a domiciliary care agency providing personal care to people in their homes. The service is registered to provide support to children aged 4 years to 18 years, to people with a learning disability, autistic people, people with a sensory impairment or physical disability and people with dementia and younger and older adults. At the time of our assessment, 139 people were being supported and their primary need was personal care. People had individual packages of care ranging from 30-minute care calls to 24-hour care and support. The last rating for this service was requires improvement (report published 23 August 2023). We identified 3 breaches of the regulations relating to safe care and treatment, staffing and governance. We took enforcement action and served a warning notice to the provider. At this assessment we found minimal improvements had been made to address breaches of regulations we identified to the provider at our last inspection and other areas had deteriorated which put people at continued risk of harm. A review of 18 people’s care records confirmed staff did not always have detailed information about people’s health conditions, how to manage these and actions to take in the event of deterioration. Some medicine practices were not safely managed in line with the manufacturer’s directions. People were not always protected from risks associated with their care because staff did not always have the skills they needed because effective training had not always taken place. There were significant failings in the governance of the service. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded.