- Homecare service
Tamworth Home Care Limited
We served a warning notice on Tamworth Home Care Limited for failing to meet the regulation related to safe care and treatment and to management and oversight of the governance and quality assurance systems at Tamworth Home Care Limited.
Report from 9 August 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 12 and 13 November 2024. We undertook this assessment because we had received some information of concern from members of the public about the service. Tamworth Homecare Limited is a domiciliary care agency providing personal care to people in their homes. The service is registered to provide support to children aged 4 years to 18 years, to people with a learning disability, autistic people, people with a sensory impairment or physical disability and people with dementia and younger and older adults. At the time of our assessment, 139 people were being supported and their primary need was personal care. People had individual packages of care ranging from 30-minute care calls to 24-hour care and support. The last rating for this service was requires improvement (report published 23 August 2023). We identified 3 breaches of the regulations relating to safe care and treatment, staffing and governance. We took enforcement action and served a warning notice to the provider. At this assessment we found minimal improvements had been made to address breaches of regulations we identified to the provider at our last inspection and other areas had deteriorated which put people at continued risk of harm. A review of 18 people’s care records confirmed staff did not always have detailed information about people’s health conditions, how to manage these and actions to take in the event of deterioration. Some medicine practices were not safely managed in line with the manufacturer’s directions. People were not always protected from risks associated with their care because staff did not always have the skills they needed because effective training had not always taken place. There were significant failings in the governance of the service. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and / or appeals have been concluded.
People's experience of this service
We spoke with 12 people who used the service, 22 relatives and 2 commissioners from local authorities. People and their relatives shared a range of experiences with us which showed people did not consistently receive a service that was safe, effective, caring, responsive to their needs or that was well led. While some feedback was positive, there was also consistent themes of concern shared with us. These included staff not always having the skills and knowledge they needed to support people, care calls not taking place at the agreed times and complaints and concerns not always being responded to by the management team.