During an assessment under our new approach
The service had a robust pre-assessment system in place and safe recruitment processes for staff. Training and supervisions were completed regularly, and staff felt the registered manager was supportive and knowledgeable.
Care plans were in place for all service users, but they were not always robust or sufficiently detailed. We found people did not have risk assessments to guide staff on how to manage or mitigate risks to people, such as mobility issues. However, the registered manager took immediate action to implement these, which were reviewed and of good detail. Overall, governance systems and processes were not robust or implemented effectively. Therefore, improvement was required to ensure good oversight of the service.