Churchview Nursing and Residential Home

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had a shared vision, strategy and culture. This was based on transparency, equity, equality and human rights, diversity and inclusion, engagement, and understanding challenges and the needs of people and their communities. Staff ensured the service put people first and focused on their needs, wishes and aspirations.

The provider had inclusive leaders at all levels who understood the context in which they delivered care, treatment and support and embodied the culture and values of their workforce and organisation. Leaders had the skills, knowledge, experience and credibility to lead effectively. They did so with integrity, openness and honesty. The provider and manager understood their roles and responsibilities and acted on the duty of candour. They conducted themselves in an open and honest way and submitted statutory notifications for significant events that occurred in the home. A system was in place to involve people, relatives and staff in the running and development of the home. The provider consulted with key stakeholders through a variety of methods, to capture their views and make inclusive decisions.

The provider fostered a positive culture where people felt they could speak up and their voice would be heard. People knew how to raise their concerns and felt able to do so. A person told us, “I can speak to staff (if I wasn’t happy).” All complaints or concerns raised were appropriately recorded and actioned in accordance with the provider’s complaints procedure.

The provider valued diversity in their workforce. They worked towards an inclusive and fair culture by improving equality and equity for people who worked for them. The provider had appropriate policies and procedures to support staff and promote equality and diversity within the workplace. They made reasonable adjustments to enable staff to support people effectively and consistently.

The provider had clear responsibilities, roles, systems of accountability and good governance. They used these to manage and deliver good quality, sustainable care, treatment and support. They acted on the best information about risk, performance and outcomes, and shared this securely with others when appropriate. The provider, manager and senior staff monitored the quality of the service through a series of audits and checks, to make sure they delivered a high standard of care and to drive improvement.

The provider understood their duty to collaborate and work in partnership, so services worked seamlessly for people. They shared information and learning with partners and collaborated for improvement. Feedback from key stakeholders was used to improve the service. People, staff and relatives were asked to share their views of the service via regular communication, meetings, surveys and reviews. The provider, manager and staff worked in partnership with other health professionals to achieve positive outcomes for people. People's care records showed involvement and guidance from other agencies such as GPs, speech and language therapists and social workers.

There was a process for staff to ensure continuous improvement through innovation and learning was achieved. Staff were actively encouraged to work with people in ways which aimed to improve outcomes for them and allow each individual to experience a good quality of life. Staff were supported to keep up to date with training, developments and best practice to enable them to support people in the most effective and safe way.