Churchview Nursing and Residential Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs were assessed before they received support. This meant the provider could make sure staff were able to effectively meet people’s needs. People told us they were involved in planning their care and their care plans reflected their choices and preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff involved people in planning their care and support and care was tailored to individuals. People were in control of what they ate and drank. Staff encouraged people to enjoy a healthy balanced diet but also respected their choices and decisions in relation to food and drinks. We received mixed views about the food with some people feeling some of the choices were not to their taste. However, we spoke with the chef who informed us there were alternative choices for people who were not happy with the daily menu. The provider regularly asked people what meals they would like during resident meetings, to help with menu planning. Care records detailed any specific dietary needs people had and what support they required from staff.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked closely with other agencies and professionals such as GPs, district nurses, the mental health team, speech and language therapists, physiotherapists and Intensive Community Liaison Service (ICLS).Recent surveys completed by health professionals were all very positive about the home, staff and the support people received. A health professional commented, “Lovely welcome, friendly staff.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff assisted people to access support from health care professionals such as GPs, dentist and hospital appointments, when required. Care records documented engagement people had with health care professionals and recommendations were incorporated into care plans and followed by staff.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff regularly reviewed people’s care plans with them, to ensure they reflected their needs, preferences and choices. A staff member told us, “Staff are keen to do more and want to learn how (best) to support people.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff understood the requirements of the Mental Capacity Act (MCA) and associated codes of practice. Staff had received MCA training and sought consent from people prior to providing support. When asked if staff explained about their right to consent, a person told us, “Yes they do and they explain what they are doing (when providing support).”People made their own choices and decisions on a day-to-day basis about what they did, what they ate and how they filled their time.