Meadow Park

We observed kind, caring and positive interactions between patients and staff, with positive statements from patients that reinforced this view. Patients reported staff to be friendly and caring. Patients said they would sometimes use staff to convey their opinions and thoughts if they did not attend the multi¬disciplinary team meetings. Staff we spoke to were knowledgeable about the patients in their care, and this was reflected in their observed interactions and in review of case notes and care records. Community meeting minutes were detailed and showed that patient involvement in the service was key. The meetings followed an agenda that gave patients the opportunity to make good comments and to complain if they needed to, with each aspect considered fully. We reviewed notes of multi-disciplinary meetings that clearly showed full consideration of the patient experience, and the role of the patient to improve that experience. Carer input was fully welcomed at the service. There was an annual carers survey and quarterly events for carer at the service.