Ryefield Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. The service was previously registered under a different legal entity. This is the first assessment for service since it was registered with this provider. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The staff treated people with kindness and respect. People had good relationships with the staff. People told us their privacy and dignity were respected. Comments from people using the service included, “The staff look after me like I am their own family”, “The staff are really friendly”, “They always treat me with respect, and we have a good-natured laugh together” and “I feel like I am a queen I am so well treated.” Relatives also spoke about how caring staff were towards them as visitors, explaining they felt welcome. They told us they were able to join people for meals and 1 relative explained that special dishes were prepared for their child visitors to meet their tastes and needs. Comments from relatives included, “Staff are lovely and treat us like we are part of the family” and “The staff are always warm and friendly.”

We saw kind and positive care. Staff used people’s preferred names and pronouns. They offered choices and provided kind and considerate responses when people needed help. Staff used appropriate language when addressing people. When staff approached people, they commented positively on their appearance and/or asked about their wellbeing. Staff used gentle and positive touch such as taking people’s hands when speaking with them.

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The provider treated people as individuals. They helped people to plan for activities or interventions they wanted or needed. They provided different cultural diets and there were opportunities for people to worship and practice their religions. There were a wide range of activities and trips which reflected people’s requests and interests. The provider organised for mobile shops and entertainers to visit for people who could not or did not want to go out. People confirmed they were treated as individuals. Comments from people and their relatives included, “I am able to go to the bar and get a drink when I want”, “I am supported to do things for myself, I have the freedom to do that” and “When our large family group visited, they did us a special lunch. It was all very thoughtful; they even went out of the way to make sure our child was entertained.”

The provider gave people as much choice as possible. Care plans reflected people’s choices. People and their relatives told us the staff respected these. People were supported to be independent when they wanted. Comments from people included, “I have a lot of freedom whilst being supported”, “I still have my independence, but if I need help, they are there” and “I can get up and go to bed when I like.” We observed staff providing a range of different leisure and social activities. People were able to make choices about these. Staff asked people to pick the music they were listening to, encouraged them to participate in games and musical activities and supported people with exercises. There was a programme of different events and people were able to view this in advance and decide what they wanted to participate in.

The provider had organised different activities to reflect specific requests. These included helping people to make greeting cards for their loved ones, organising themed parties, reminiscence activities and therapeutic activities. People were supported to be involved with tasks such as cleaning and baking when they wanted. One person who had worked as a hairdresser in the past helped with hairdressing and beauty routines for staff and other people living at the home.

There were specialist activities organised for men who lived at the service. These were staffed by men and aimed to appeal to things the men living at the service had expressed an interest in.

The staff responded to people’s immediate needs. We observed staff providing kind, appropriate and timely interventions when people showed or spoke of distress. In one instance, a person expressed concern that they did not have toiletries in their room. A staff member reassured them and then fetched the items to show them before placing them back in their room. In another instance, a person became upset remembering a friend who had passed away. The staff were kind and provided comfort for as long as the person needed this. Staff interactions showed people they were important and that their needs were a priority. Relatives told us staff had provided support following accidents and when people were unwell. People confirmed staff were attentive to their needs. One person explained how a member of staff, who was trained to provide massage, had given them a massage when their arm was in pain and that this had helped them feel better.

The provider supported staff with their wellbeing. Staff told us They were happy working at the service and felt they had opportunities to learn and develop. Comments from staff included, “I have regular supervision where I can discuss concerns”, “I have been given additional training to progress in my career” and “We are paid for time we take to do training and given free food whilst on shift.” The provider had initiatives designed to support staff. These included celebrating successes, leadership development programmes, weekly training workshops to discuss specific topics in addition to the training programme and supporting staff to become ‘champions’ in a specific area to enhance their knowledge and give them responsibility mentoring other staff.