St Jude's House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This means people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

A family member told us, “Staff are willing to go on holiday with [relative]. [Relative] gets to choose where [to] go. That is kindness above and beyond to do that.” We saw staff interacting with people in a caring and compassionate manner in the home. People’s feedback survey indicated people felt they were cared for and treated with compassion and dignity.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff were aware of people’s protected characteristics and worked with people to support them appropriately. A member of staff said, “By knowing [people] personally, considering cultural sensitivities and respecting people’s preferences we treat people as individuals.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s choices regarding the care they received was well documented. This helped staff to assist to promote people’s independence with things as buying and preparing their own meals and decorating their rooms.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We saw people approaching staff throughout the day without hesitation. Staff quickly responded to people’s concerns and needs. People who required additional behavioural support had their needs well documented, so staff were able to respond and manage difficult situations as they arose.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt supported by their colleagues, the registered manager and senior management gave them the confidence to support people well. One staff member told us, “Senior staff offers guidance, appreciation, opportunities and feedback. It helps improve my morale, and sense of being valued.”

Staff told us they felt involved with the running of the service. They told us they felt the management team were approachable and they felt supported in their roles. Staff told us there were no significant changes they would make to the running of the service.