During an assessment under our new approach
Where relevant, further commentary is provided in the quality statements section of this report.
We identified a breach of Regulation 12(1) Health and Social Care Act (Regulated Activities) Regulations 2014 Safe care and treatment for the key questions of safe and effective, and have asked the provider for an action plan in response to the concerns found at this assessment. This breach related to the failure of the provider to have full vaccination status of staff in line with guidance, that all staff had not received Disclosure and Barring Service checks appropriate to their role, a backlog in the processing of incoming medical records, and a failure to deliver appropriate care support for asthma patients.
We found that the provider provided a caring service where patients were treated with kindness and compassion. They treated patients equally and without discrimination. The provider was responsive to patient’s individual care needs, and was well-led.