Thornton Lodge Surgery

Updated 7 January 2025

Date of assessment 18-26 February 2025. Thornton Lodge Surgery is a GP practice in Huddersfield HD1 3SB. The provider is registered with the Care Quality Commission to deliver the Regulated Activities of, Maternity and Midwifery services, Family Planning, Treatment of disease, disorder or injury, Surgical procedures, and Diagnostic and screening procedures. The practice is located in the West Yorkshire Integrated Care Board and provides personal medical services to 2,972 patients. Information published by the Office for Health Improvement and Disparities, rates the level of deprivation within the practice population as 2 on a scale of 1 to 10. The lower the decile, the more deprived it is relative to others. The National General Practice Profiles state that the ethnic make-up of the practice area is 48.3% Asian, 38.6% White, 5.1%, Black, 3.8% Mixed and 4.2% Other. The assessment considered the demographics of people using the service, the context the service worked within, and how this impacted service delivery.

Where relevant, further commentary is provided in the quality statements section of this report.

We identified a breach of Regulation 12(1) Health and Social Care Act (Regulated Activities) Regulations 2014 Safe care and treatment for the key questions of safe and effective, and have asked the provider for an action plan in response to the concerns found at this assessment. This breach related to the failure of the provider to have full vaccination status of staff in line with guidance, that all staff had not received Disclosure and Barring Service checks appropriate to their role, a backlog in the processing of incoming medical records, and a failure to deliver appropriate care support for asthma patients.

We found that the provider provided a caring service where patients were treated with kindness and compassion. They treated patients equally and without discrimination. The provider was responsive to patient’s individual care needs, and was well-led.

Updated 7 January 2025

As part of the assessment, we reviewed the most recent National GP Patient Survey, NHS Friends and Family Test (FFT), and also asked the practice to invite patients to share their experience of the service via the Give Feedback on Care section on the Care Quality Commission’s website. From the GP Survey, 89% of patients felt their needs were met during their last general practice appointment, 91% had confidence and trust in the healthcare professional they saw or spoke to and 67% described their overall experience of this GP practice as good. We also spoke to a member of the provider’s patient participation group (PPG), who told us that the group was in its initial formation phase, but they had confidence their input would have a positive impact on the surgery.