Sovereign Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This was the first inspection for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. They treated colleagues from other organisations with kindness and respect. A person said, “They [staff] are brilliant, so kind and caring.”

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A staff member said, “We really want people to get the best care possible, be happy and lead fulfilling lives.”

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People confirmed any changes to the ways staff supported them were discussed with them and agreed. A person said, “We are always asked our views, and I think we are listened to, well they always do what I ask.” People told us about the wide range of activities they did inside and outside the home, including visiting local community events, going to art galleries and shows. They and staff reported the activities people completed were tailored to their likes.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were very knowledgeable about each person using the service and could describe their needs, including how any of their cultural needs were met. A staff member said, “We always make sure the care records are kept up to date and as people’s needs change we make sure we change them and that we have the skills to meet these new needs.” We observed staff work in a sensitive and responsive manner.

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff confirmed that the management team supported them to give their best to people when at work. A staff member said, “[Name of registered manager] is great and they really go out of their way to support us. They will bring in treats to reward us such as pizza for both the day and night shifts. The company has a scheme as well for highlighting good practice and we always get thanked for our work.”