Summerhill

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.At our last inspection we rated this key question good.

At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. A person commented, “Staff always ask if I like this or that, I feel able to tell them my views. Peoples’ care records provided staff with information of how people wished to be supported, if they could no longer tell staff themselves. This included information about people's likes and dislikes, things of importance to them to assist with person-centred care. A staff member told us, “All people are encouraged to make choices, it is their home.”

The provider advertised that it could supply appropriate, accurate and up-to-date information in formats that were tailored to individual needs. We discussed ensuring the menus were available in larger font and to continue with making information accessible to keep people orientated with signage, to help them identify their bedroom. The registered manager told us this was being addressed.

The provider advertised that it could supply appropriate, accurate and up-to-date information in formats that were tailored to individual needs. We discussed ensuring the menus were available in larger font and to continue with making information accessible to keep people orientated with signage, to help them identify their bedroom. The registered manager told us this was being addressed.

People's care records showed they had access to care, support and referrals were made for treatment when they needed it. Reasonable adjustments were in place for people who needed them. This included ensuring the service was fully accessible for people who require wheelchairs, with equipment in place to meet peoples moving and handling needs. This meant people had a positive experience, good outcome and their disability did not prevent them from accessing the support they needed. Care records included information around people's sensory and communication needs.

People's care records showed they had access to care, support and referrals were made for treatment when they needed it. Reasonable adjustments were in place for people who needed them. This included ensuring the service was fully accessible for people who require wheelchairs, with equipment in place to meet peoples moving and handling needs. This meant people had a positive experience, good outcome and their disability did not prevent them from accessing the support they needed. Care records included information around people's sensory and communication needs.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Care plans included information around people’s identity, things which were important to them, their wishes and relationships they wanted to maintain. Staff worked to ensure reasonable adjustments were in place for everyone, so people did not experience discrimination because of their needs. People were supported to access healthcare to achieve positive outcomes for their health and well-being.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Care plans included information around people’s identity, things which were important to them, their wishes and relationships they wanted to maintain. Staff worked to ensure reasonable adjustments were in place for everyone, so people did not experience discrimination because of their needs. People were supported to access healthcare to achieve positive outcomes for their health and well-being.