Summerhill

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. A person told us, “My granddaughter got married and a member of staff helped me chose my clothes and found me a handbag to match, it was very thoughtful.” Staff took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.A person commented, “We have a religious service every week.” Staff had received training in equality and diversity to emphasise the importance of treating people as unique individuals with different and diverse needs.

Staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. A person told us, “My granddaughter got married and a member of staff helped me chose my clothes and found me a handbag to match, it was very thoughtful.” Staff took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.A person commented, “We have a religious service every week.” Staff had received training in equality and diversity to emphasise the importance of treating people as unique individuals with different and diverse needs.

Staff at the service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.A person commented, “I do have choices. Staff ask me what I want to do.” People's independence was promoted, and they chose how they spent their time. Peoples’ and relatives’ comments included, “There are activities every day of the week”, “There is bingo, the children come in, Elvis comes in”, “They did a Burns night and piped in the haggis” and “There is an event for Mother’s Day.”

The provider and registered manager cared about and promoted the wellbeing of their staff and supported and promoted staff to always deliver person-centred care.Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions. A staff member commented, “Staff speak up in staff meetings, or speak to management after the meeting, we are listened to.”

The provider and registered manager cared about and promoted the wellbeing of their staff and supported and promoted staff to always deliver person-centred care.Staff told us they felt valued and supported by the management team. They all commented they were encouraged to voice their opinions, ideas and suggestions. A staff member commented, “Staff speak up in staff meetings, or speak to management after the meeting, we are listened to.”