Pharma Homecare LTD

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this. We assessed a limited number of quality statements in the effective key question and found areas of good practice. The scores for this area have been combined with scores based on the rating from the last inspection, which was good.

This service scored 25 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Relatives confirmed the care and support needs of their family member were discussed before the care package started. The information was used to develop the care plan and risk assessment which identified how the person wanted their care provided. Relatives also told us the provider involved them and, whenever possible, their family member in the regular reviews of the care plans and risk assessments. A relative said, “There are regular meetings with the registered manager to discuss [family member’s] care needs.”

We did not look at Delivering evidence-based care and treatment during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

We did not look at How staff, teams and services work together during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

We did not look at Supporting people to live healthier lives during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

We did not look at Monitoring and improving outcomes during this assessment. There is no previous rating for the Effective key question so we cannot yet publish a score for this area.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Relatives confirmed that the care workers explained to their family member what care they were provided so they could agree to it. A relative commented, “[Family member] and I are both happy with the care. Care workers explain to [family member] about the care they are providing so they understand.” The registered manager explained that if a person was unable to consent to their care, they worked with the person’s relatives to ensure support was provided in the person’s best interest.