The Care Quality Commission
  • Services in your home
  • Homecare service

Pharma Homecare LTD

Overall: Good read more about inspection ratings

Holdsworth House 65-73, Staines Road, Hounslow, TW3 3HW (020) 8847 2462

Provided and run by:
Pharma Homecare Ltd

Important: This service was previously registered at a different address - see old profile

All Inspections

During an assessment under our new approach

This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 3 people were receiving support with personal care. The service provides support for both younger and older adults. Date of assessment: 19 February 2025 We carried out this assessment based upon the rating of the service. The last rating for this service was requires improvement (published 7 November 2022). The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.The provider was able to demonstrate they were meeting the principles of Right support, right care, right culture.
The provider assessed people’s support needs before the care package started to ensure they could be met. Care workers completed training to ensure they had up to date knowledge on best practice. Care workers supported people to live healthier lives and met their support needs. The provider had a process to ensure people were supported to consent to their care. Care workers felt they were supported by the registered manager. Information was provided in a format which met people’s communication needs.

During an assessment under our new approach

This service is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of our assessment, 3 people were receiving support with personal care. The service provides support for both younger and older adults.

Date of assessment: 19 February 2025

We carried out this assessment based upon the rating of the service. The last rating for this service was requires improvement (published 7 November 2022). The provider was previously in breach of the legal regulation in relation to good governance. Improvements were found at this assessment and the provider was no longer in breach of this regulation.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Medicines were administered safely and as prescribed. Risks in relation to people’s health and wellbeing were identified and risk management plan were developed. The provider had a recruitment process and supported care workers to complete an induction, training and have regular supervision and team meetings to discuss any issues. People’s support needs were assessed to ensure they could be met by the service. Care workers felt they were supported by the registered manager. The provider had quality assurance processes to support them in monitoring the care provided and identifying where improvement actions were required.

22 September 2022

During an inspection looking at part of the service

About the service

Clarity Homecare Ealing provides personal care for people living in their own homes in

the community. The majority of people funded their care privately. At the time of our inspection, there were 14 people using this service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The provider had systems in place to monitor, manage and improve service delivery, however these were not always effective. During the inspection we found staff were not always punctual to their home visits and this had not been addressed.

We also identified administration of a prescription cream was not being recorded appropriately. We recommended the provider consider current guidance on giving people topical medicines and take action to update their practice accordingly.

People were satisfied with the care from care workers and felt safe. There were risk assessments and mitigation plans in place. The provider followed safe recruitment practices to help ensure suitable people were employed. Staff received appropriate training to meet people's care needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection and update

The last rating for the service at the previous premises was good, published on 4 March 2021.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We have found evidence that the provider needs to make improvements. Please see the safe and well led sections of this full report.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from good to requires improvement. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for Clarity Homecare Ealing on our website at www.cqc.org.uk.

Enforcement and Recommendations

We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.

We have identified breaches in relation to good governance at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.