- NHS hospital
Alexandra Hospital
Report from 5 August 2024 assessment
Contents
Ratings - Services for children & young people
Our view of the service
The Worcestershire Acute Hospitals NHS Trust serves the population of Worcestershire and neighbouring counties from three main sites, Worcestershire Royal Hospital in Worcester, Alexandra Hospital in Redditch and Kidderminster Hospital and Treatment Centre in Kidderminster. According to the Trust’s website, in 2024 up to the date of this assessment they provided care to 143,002 inpatients, 670479 outpatient appointments, 170939 patients attended Accident and Urgency and there were 4,710 births.
The trust employs over 7,500 staff and has over 380 volunteers. The trust annual turnover is nearly £600 million.
People's experience of this service
During the inspection we spoke with 2 parents and 1 child. All were satisfied with the service, its staff and information they received which added to their positive experience.
Children, young people, their parents, and carers told us they received a good level of care as part of their treatment pathway. This included the initial referral from their GP or dentist, the contact with the pre-assessment nurses and with the staff in children’s outpatients.