Good Hope Hospital

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We reviewed kindness, compassion and dignity and workforce well-being and enablement for the caring key question. As we only reviewed 2 quality statements within caring, our ratings did not change. We found the rating for caring remained good.

Staff were kind and compassionate when providing care and treatment for patients. Patients felt they were listened to and were provided with dignified care most of the time. There were processes to ensure staff were supported with their well-being; however, there was mixed feedback about the effectiveness of this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Patients we spoke with generally fed back positive aspects of their care, which included good communication, pain relief, responsive and caring staff, feeling safe and able to raise concerns with staff, and approachable consultants. People were generally cared for by kind and considerate staff. They felt staff listened to them and communicated in a way they could understand. People were asked about any pain or distress, and staff took action to address these issues. People had been given effective pain relief and staff made sure they had something to eat and drink. People had their privacy and dignity respected.

However, there was one patient and their family who described circumstances where they felt they had not been listened to, and the admission overall was a poor experience. Managers and leaders had not intervened to address this until the inspection. Other negative aspects reported by patients included problems with temperature on the ward and the occasional episode of poor care.

Privacy and dignity were generally well managed. Patients had curtains pulled around their beds on wards when receiving personal care or in private discussions. Patient records were held in locked cabinets on wards with the exception of some charts relating to eating and drinking which were held nearby to the patient.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We received mixed feedback about staff wellbeing and enablement. There was a culture of respect between many colleagues, but we heard evidence this was not always happening. There were some strong and supportive professional relationships between staff. There was a culture review ongoing via staff feedback sessions.

Some staff felt there was a lack of support and visibility of professional development staff, simulation training was not benefiting junior staff, and there should be ‘on the job training’ during actual procedures. Theatre staff gave examples of where grievances had been raised, and where staff were not given the ongoing support and supervision they required. Some staff also felt they had been pressured to sign off competencies against their professional judgement.

There was mixed feedback about the morale within the service. Within specific areas, staff told us morale was “very low” and they worked in an unhealthy and unsafe environment. However, other staff told us they felt quite positive working within the service and they felt valued, informed and empowered to speak up.

The trust had processes to support the well-being of staff. The trust had a well-being team who provided a range of services to enable them to support staff. In addition to this, following staff survey results which were specifically related to Good Hope Hospital, there was work going on to promote self-referral for staff to use the physiotherapy services and improvement of reasonable adjustments for staff.