Valley View Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 65 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff supported people to be as independent as they could be. We observed staff supporting people in line with their skill levels which allowed them to maintain control over their lives. There was a plan for activities to take place with people, but staff reported this was not always effective. One staff member told us, “We don’t get to spend time have a chat with [people] or get to know them, we try our best but were not 100%, we do the care but very few everyday activities and people are just bored.” Another staff member said, “It was pampering, and this was mostly for the ladies if they want their nails done, we may paint them.” Staff were not able to explain what activities was on offer for people who spent majority of their times in their rooms.

People were encouraged to maintain relationship with their loved ones. One person said, “I get visitors, and I am able to have who I want when I want.” Another person said, “My son is able to easily get here.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.