The Moors Care Centre

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People were involved in initial and on-going assessments of their needs. Records reflected what was important to and for the person. There was evidence of regular meaningful review and updating of care and support.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s nutrition and hydration needs were met. Staff knew how to raise concerns if people were at risk nutritionally. One staff member said, “We document food and fluids and how much people have had. We raise concerns if people are not having enough, like referring to a dietician.” Where people needed modified diets, such as pureed, special consideration was given to making it visually appealing and appetising. People were positive about the food. People told us, "The food is good. I enjoy it most days” and "Food is 99.9% good, which is fair enough."

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff told us there was a good culture and supportive teamwork. One staff member said, “It’s a good place to work.”

The provider always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access a range of health care professionals. The registered manager and GP had very regular contact to ensure people’s needs were met in a timely and effective way. Care records included information about people’s health needs and how their medical conditions may affect them. Staff had a good understanding of people’s health needs and there was a proactive approach to maintaining and improving people’s health. A staff member said, “Because we know people well, we can spot where there are changes in health and access appropriate support.” People said, "The doctor visits here. I can ask to see a doctor if I need" and "A doctor comes every week, but I haven't needed to see anyone. I know that I can though if anything changes. I think staff know me well enough though." Activities had been arranged that increased people’s movement and physical activity. They had been designed to help improve people’s mobility and reduce the risk of falls.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Staff demonstrated the importance they placed on improving outcomes with people. One staff member told us about a person who had stayed at the home for a short time following an operation. They said, “It was great to see [person] grow in confidence and have the reassurance so [person] could move back home. [Person] didn't feel they could go straight home after hospital, they wanted people around.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. The provider was meeting the requirements of the MCA. People told us their consent was always sought; they were involved in decisions about their care and support, and their choices were respected.