Inspire Orthodontic Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We found this practice was providing responsive care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Person-centred Care is based on the latest evidence we assessed for the Responsive key question.

The judgement for Care provision, Integration and continuity is based on the latest evidence we assessed for the Responsive key question.

The judgement for Providing Information is based on the latest evidence we assessed for the Responsive key question.

The judgement for Listening to and involving people is based on the latest evidence we assessed for the Responsive key question.

Staff were clear about the importance of providing emotional support to patients when delivering care.

The practice supported more vulnerable members of society, for example, children with a learning disability.

Staff had carried out a disability access audit, but this was not followed up with an action plan to improve access for patients.

Reading aids were not available to support patients who had impaired vision. The practice did not have a hearing induction loop to support patients who had a hearing impairment.

The practice was wheelchair accessible with step-free access, ground floor surgery and a wheelchair accessible sized toilet. Improvement could be made to the toilet to make it fully accessible by adding equipment to provide extra support and stability for individuals with reduced mobility or balance.

The practice displayed its opening hours and provided information on their front door and in reception.

The practice provided a telephone number for patients needing emergency orthodontic treatment during the working day and when the practice was not open.

At the time of our inspection, patients who needed an urgent appointment were offered one in a timely manner.

The judgement for Equity in experiences and outcomes is based on the latest evidence we assessed for the Responsive key question.

The judgement for Planning for the future is based on the latest evidence we assessed for the Responsive key question.