Creative Support - The Houghtons

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. Staff supported people to make choices and be as independent as they chose to ensure they had choice and control over their own care, treatment and wellbeing.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to make daily choices and maintain control of their day-to-day routines. One person told us, “I like to cook. I choose what I want to cook, and I often cook for me and [person]. The staff respect my choices and my decisions.” One person expressed their goal of moving onto supported living accommodation. Staff were working with the person to continue to build their independent living skills and supporting them to develop different skills that they might need when living independently.

Staff and the management team described how they supported people to maintain their independence. For example, 1 person used to like to go out independently but was finding some trips difficult due to mobility issues. The staff supported them with solutions to ensure they could still go out on their own independently. Staff actively involved people in making decisions and knew people's individual communication skills, abilities and preferences.

We observed that people were enabled and empowered to make choices about their care, support and how they spent their time. For example, we spoke with 1 person who was unhappy about the lack of control over their finances, which was managed by an external appointee. We saw staff empower and support the person to take steps to gain more control of their money. The person told us, “That would make me so happy. It’s my right and I want to do something about it.”

People were able to comment about their care and the support they received through regular reviews, meetings with their key worker, informal discussions and surveys sent out by the provider. People had detailed care plans in place in relation to independent living skills and how staff could support them with these. We saw people could have access to an advocate who could support them to make decisions about their care and support. Advocates are independent of the service and support people to raise and communicate their wishes.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.