During an assessment under our new approach
Date of assessment 21 March 2025 to 04 April 2025.
About the service: Hands on Healthcare Solutions Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. Not everyone using a domiciliary care agency receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.
As part of our assessment methodology for people with a learning disability and autistic people, we assess if services are meeting the Right Support, Right Care, Right Culture (RSRCRC) statutory guidance to make judgements about whether the provider guaranteed people with a learning disability and autism respect, equality, dignity, choices, independence and good access to local communities. This includes:
Right Support: Model of care and setting maximises people's choice, control, and independence.
Right Care: Care is person-centred and promotes people's dignity, privacy, and human rights.
Right Culture: Ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive, and empowered lives.
At the time of our assessment there were 18 people receiving personal care including 6 people with a learning disability.
We looked at 13 priority quality statements and found areas of outstanding practice; our overall rating remains good.
The provider was able to demonstrate how they were meeting all of the underpinning principles of Right Support, Right Care, Right Culture. People were at the centre of how their care was planned and delivered. People could access care in ways that met their personal circumstances and protected equality characteristics. Staff supported people in a safe and effective way and were aware of people’s needs. People were seen as individuals, felt listened to and were happy with the support provided. People's quality of life was enhanced by a culture of learning and improvement.