Dr Sahota's Practice (The Medical Centre)

Updated 1 December 2024

Date of Assessment: 27/01/25 to 28/01/25. Dr Sahota’s Practice is a GP practice and delivers service to 11,000 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnicity is 50% White, 31.5% Asian and 8.5% Black. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the fourth decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

The service had a learning culture and people could raise concerns. Managers investigated incidents. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Staff managed medicines well and involved people in planning any changes.

People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People were treated with kindness and compassion and staff involved them in decisions about their care. Staff protected people’s privacy and dignity. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.

Since the last inspection, the practice had made the necessary improvements to medicine management and is no longer in breach of Regulation 12 Safe care and treatment.

Updated 1 December 2024

Feedback we received from people about the quality of their care and treatment was mixed. Recent survey results from the National GP Patient Survey showed the practice was performing below average for patient satisfaction. The practice had drawn up an action plan to improve on this. Other sources of feedback showed that people’s satisfaction with the practice was improving since the action plan had been implemented. For example, the NHS Friends and Family Test, showed that in 2023, 53% of respondents rated the practice as ‘good’ or ‘very good’ whereas in 2024, 65% rated the practice as ‘good’ or ‘very good’. Similarly, the practice’s own survey showed improvement in patient satisfaction from a 3.7 out of 5-star rating in 2023 to a 4 out of 5 star rating in 2024. People’s experiences shared directly with CQC were both positive and negative. Themes from the negative responses included poor staff attitude, difficulties with getting appointments, people inappropriately signposted and referred, and misdiagnosis of medical conditions.