- GP practice
St Georges Medical Practice
Report from 23 December 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 6 & 11 March 2025. St George’s Medical Practice is a GP practice and delivers service to 14,692 patients under a contract held with NHS England. The National General Practice Profiles states that ethnic make-up of the practice area is 83% white, 4% mixed, 10% Asian, 1.5% Black and other 1.5%. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10th decile (10 of 10). This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. The service had a good learning culture and people could raise concerns. People were protected and kept safe. Staff managed medicines well although the level of detail recorded with medicine reviews varied. Improvements for managing prescription stationary were required and the provider updated the process following our assessment. People were involved in assessments of their needs and care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff treated people as individuals and demonstrated kindness and compassion. People had choice in their care and treatment. They could access services as and when they needed to. The service provided information people could understand. They were involved in planning their care and understood options around choosing to withdraw or not receive care. There was a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt valued and were supported to give feedback and they knew they would be listened to. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were extremely positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were satisfied with services. People’s feedback was overwhelmingly positive, with many comments praising the quality of care, efficiency, and friendliness of the staff. They also commented positively about the medical care, staff demeanour, efficiency, and accessibility. Care home staff told us the service provided was very good, and the GPs were responsive to any concerns or queries raised by staff. There was an active Patient Forum which was supportive of the service in driving improvements. A representative told us the service listened to their views and were open and transparent with them. They had worked with the service to improve car parking, by contacting the council to request permission to use 2 unused bus stops close to the building, which had been granted. This had improved parking for people using the service.