Updated 16 December 2024
Date of Assessment: 28 January 2025 to 14 February 2025. Hendford Lodge Medical Centre is an NHS GP practice in Somerset. Hendford Lodge Medical Centre is the main site, and it has a branch site named Abbey Manor Medical Practice. There were approximately 14000 patients registered with the practice at the time of our assessment. The provider has oversight of the branch site but the majority of the services provided at the branch site are delivered by staff from other services. Staff from the main site only deliver 2 GP clinics per week and help at vaccination clinics at the branch site. The National General Practice Profiles states that 95% of patients registered at this practice are White, 2.5% are Asian, 1.4% are mixed, 0.6% are Black and 0.5% are of other ethnicities. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We conducted this assessment to follow up on our previous inspection in November 2023 where we rated the service requires improvement. In this assessment, we assessed all quality statements across safe, effective, caring, responsive and well led key questions. Since the last inspection, the practice had made improvements and is no longer in breach of regulations. The practice now had effective systems and processes to maintain oversight of the quality of the service delivered. The practice regularly reviewed, analysed and learnt from complaints and incidents. Although our remote clinical searches found gaps in the monitoring of medicines and we also identified some issues during our onsite visit, the practice addressed these immediately and instigated further systems and processes to reduce the risk of them reoccurring.