The Chantry

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The home manager encouraged team working and an open person-centred culture.

There were clear and effective governance, management, sustainability, and accountability arrangements in place to monitor to monitor the quality and safety of the service.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Capable, compassionate and inclusive leaders during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Freedom to speak up during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Workforce equality, diversity and inclusion during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The home manager encouraged team working and an open person-centred culture.

Staff were kept up to date with information affecting the overall service via team meetings, supervisions and conversations on an on-going basis. Additional meetings took place on a regular basis as part of the service’ handover system to ensure consistency of care and support.

There were clear and effective governance, management and accountability arrangements in place and staff understood their role and responsibilities.

Systems were in place to monitor the quality and safety of the service.

Audits were completed on a regular basis as part of monitoring the service provided. This enabled any trends to be spotted to ensure the service was meeting the requirements and needs of people being supported. Where actions were needed, these had been followed up. For example, care plans and risk assessments were updated and there was involvement of relevant health and social care professionals.

The service was open, honest, and transparent with people when things went wrong. The management team recognised their responsibilities under the duty of candour requirements and followed the service’s policies and procedures.

The service had notified CQC about any significant events at the service. We use this information to monitor the service and ensure they respond appropriately to keep people safe.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.